Fertile Ground Portland

A Festival of New Works Blog

Using Your Festival Pass January 3, 2015

With so many separate projects in the Festival, you will need to do some picking and choosing in order to maximize your use of your Festival pass.

Here’s what we recommend.

1. Purchase Your Pass. You can do that through the Fertile Ground site here. Once your pass is purchased, you will receive a confirmation email and a special link to access your pass account.

2. Decide Which Shows Sound Interesting. Flip through the festival guide or check out the events page on the Fertile Ground website.

3. View Your Order Status. Click the “View My Order Status” link on your confirmation email. This will take you to a button that says “Manage Your Benefits.” Click that button to see the full list of festival events.

4. Make Your Reservations. Find the first show you are interested in seeing on the list. Click the drop down menu to choose the date you’d like to see it. Then click the “plus sign” to the right of the drop down menu to confirm your selectio

5. Repeat for each of the shows you’d like to see. If you if you need to  cancel a reservation, you cannot do it in the system. Simply email fertileground@boxofficetickets.com to release your reservation which will allow another passholder to reserve that seat. 

All your seat reservations for the dates you’ve chosen will be held for you at Will Call by the producing organization. You can pick them up under your name on the night of your performance not later that 15 minutes before the start time.

NOTE: You MUST bring a copy of your Festival Pass receipt and a photo ID with you during Fertile Ground.

If you have any reservation questions, please email fertileground@boxofficetickets.com.

Grow out on a creative adventure and ENJOY what Portland Arts has to offer!

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5 Responses to “Using Your Festival Pass”

  1. Christine Says:

    What if my schedule changes after I’ve made my choices ? Is ther a way to go back and delete a show from the benefits page ?
    Thanks,
    Chris

  2. Jenny Says:

    Can I use my pass for three admissions to one show?

    • fertilegroundpdx Says:

      No. Your pass is good for one admission to each production on one date per production. If a show is running multiple dates, for example, you cannot return to see the show multiple times with the same pass. It’s designed to get you into each production of the festival once. I’d recommend having your two friends pick up passes as well!

  3. kathy weidenbaum Says:

    After buying a festival pass, I was extremely frustrated when trying to book passholder seats thru the online box office to my 2 top choice performances. I found that both performances had soldout for passholders. Apparently, theater companies hold a certain number of seats for passholders. Once that number has been reached, then a passholder can’t make an online reservation using the pass. There were individual seats still for sale for these performances, so I know they weren’t sold out. I had to find out who the theater companies are, and then contact them individually to ask if they would reserve a passholder seat for me.

    Both companies accommodated my request, so that makes me happy. However, it wasn’t easy, and took time that I didn’t expect or want to have to find. I hope you can change your policies and procedures to pass holders don’t encounter this kind of frustration. Thanks.

    • fertilegroundpdx Says:

      Kathy,

      We very much appreciate the feedback. I am pleased to hear that the organizations in question accomodated your pass request. We will work to create a more efficient way for organizations to adjust their available pass reservations next year. Thank you for sharing your experience with us and we look forward to seeing you at the festival!


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